FREE Shipping Offer:With your purchase of $150 or more, we will provide Free US Postal Service Priority Mail shipping, automatically applied during the checkout process. Orders over $500 will receive Free US Postal Service Express Mail.[Offer valid for domestic United States addresses only.]
Item Availability:Beginning after January 8, 2018: Our most popular items without special shipping notes in the product description are usually ready to ship in 3 to 4 business days. Customer's payment card is not charged until order is shipped. Products shown with "SHIPS-4WEEKS: Made to Order NON-RETURNABLE Ships 3 to 4 Weeks After Ordering." are not part of the manufacturer's current product line, but our customers at Black Hills Gold Outlet can still order them and have them specially made. Customers's payment card is charged immediately after we receive the order. Even though they are non-returnable items, the limited lifetime warranty against manufacturer defects is still included with every Black Hills Gold jewelry item sold on our site. Other product descriptions will contain an availability note. For example, many Landstrom's items featured on our site contain the note "SHIPS-2WEEKS: Ships 15 Business Days After Ordering." Customer's payment card is not charged until the order is shipped.
Backorders:For items that do not contain a special note with estimated availability in their product descriptions, you will be notified via email or phone if an item is not immediately available. Holidays, Saturdays and Sundays are not considered working days by the manufacturers or the USPS and are not used in calculating shipping time.
Tracking Numbers and Shipment Notification:Once an order is shipped, a shipment confirmation email with tracking number will be sent to the email address provided by the customer during order checkout. This tracking number will also appear on your customer account page if you have created an account during checkout.
Returns & Exchanges within 30 Days:To continue offering our customers such consistently low prices on the best Black Hills Gold, there are no returns after 30 days from delivery date. A copy of the original invoice that came with your order and the reason for the return must accompany the return. Exchanges allowed only once per order - no repeat exchanges/returns. Non-returnable items are noted at time of purchase and on your invoice, and cannot be returned or exchanged.
Exchanges: Regular inventory items for full credit towards another item.
Returns: Item value minus 10% restocking fee.
To return, exchange or request different ring size, make a copy of your invoice, write down your request, enclose with merchandise and send using insured UPS or USPS to:
G & S CO
1601 MT RUSHMORE RD STE 3-171
RAPID CITY SD 57701
International Orders: Shoppers from Canada and Great Britain may make purchases online using our catalog's secure shopping cart. [Recent changes made to Australia shipping rules required us to remove Australia from this list. We are hoping to add it again soon.]
** Orders must be shipped to the billing address of the customer making the purchase -- we will not ship to an address different than the billing address.
** $500 US is the maximum order total.
We ship international orders using United States Postal Service First Class Mail International. Price is $29.99US for most orders. After we receive your order information and credit card authorization, we will contact you via email with your order total and expected shipping date. Most orders take 7 to 15 business days for delivery, depending on destination country. Please note production times for Made-to-Order items when ordering, which can be up to 20 business days.
We accept only MasterCard, Visa or Discover credit cards as payment for international orders. Import taxes, duties and other charges specific to the destination country are the responsibility of the customer and are not included in the order total. We reserve the right to deny or cancel any international order that doesn't meet our address and shipping criteria above.
Pricing: We try to ensure that the items, descriptions and prices displayed on our web site are current and correct, however, errors do occur. We reserve the right to correct errors at any time and without notice. Prices are subject to change without notification.
Custom Diamond Settings for Engagement Rings and Wedding Sets
We provide additional diamond options not offered by the manufacturers in their stock settings. Look for drop-down diamond menus on many of the wedding sets to select these options, or feel free to contact us with your own ideas. Keep in mind that we can modify existing styles to accommodate different stone options, not manufacturing entire styles from scratch. When possible, we will customize standard ring styles to accommodate non-standard shapes and sizes of diamonds. These are non-returnable, special order items.
Our diamond supplier: Diamonds used for our customized settings are obtained through our supplier, Stuller. For education and information about diamonds and diamond grading, CLICK HERE to check out the exceptional pages contained in Stuller's web site. We use their Red Box Diamond ® for most of the customized sets larger than one-half Carat. These diamonds are conflict-free, come with a diamond grading report, and instructions for obtaining free, one-year loss protection from Stuller.
Turnaround time: Most of the standard diamond engagement and wedding rings are manufactured on a "made-to-order" basis, as are the customized styles with optional diamonds. Please allow at least 20 working days for completion of your customized ring.
Diamond Maintenance: We strongly recommend having your ring's setting and prongs regularly inspected by a reputable local jeweler. Regular inspections twice a year will help prevent stone loss due to wear and tear, damage from accidental impacts and other possible causes.
Custom engagement rings and wedding sets made with optional diamond choices are sold with their own documentation, including diamond specifications, ring description and replacement value. We recommend insuring your jewelry for this value to protect yourself in the event that your jewelry is lost, stolen or damaged in some way.
Each manufacturer has its own limited lifetime warranty. This information is enclosed with each item sold. Here are the written warranties:
Landstrom's Statement of Authenticity and Limited Lifetime Guarantee
Landstrom's Original Black Hills Gold Creations warrants its products against defects in materials and workmanship. Modifications performed by any jeweler other than Landstrom's Original Black Hills Gold Creations will void the Landstrom's warranty. Modifications include, but are not limited to, the refinishing of leaves, the addition of diamonds and other precious stones, re-sizing of rings, and replacement of clip earrings with posts. Landstrom's does not warrant items added to jewelry; for example, complimentary gold-filled chains, earring backs, bolos, etc.
Visible apparent product abuse shall also void the Landstrom's warranty. Such abuse may be the result of physical destruction or exposure to damaging chemicals. Prolonged normal wear is not covered under the limited warranty, including prongs or stones, unless deemed a manufacturer defect. Landstrom's reserves the right to determine if the warranty is valid or void due to the abuse or neglect of the product. Should the jewelry need repair, please include the jewelry with your name, address, telephone number and reason for repair. Landstrom's will send an estimate within 10 working days. Every piece of Landstrom's jewelry "L," our registered trademark.
Mount Rushmore Gold Limited Liftetime Guarantee
Mount Rushmore Black Hills Gold handcrafts each piece of Black Hills jewelry with quality and precision, and guarantees your jewelry to be free from any manufacturing defects. This guanrantee does not include coverage for normal wear and tear such as prongs or stones, unless deemed to be a manufacturing defect. For guarantee coverage, please return the jewelry to place of purchase. As with any fine jewelry, be sure to have your stone settings checked regularly to avoid the loss or breakage of a stone not covered by this guarantee.
Stamper's Guarantee to You
Stamper Genuine Black Hills Gold guarantees original manufactured product from any breakage due to a manufacturing defect. We will repair or replace any item that we determine has a manufacturing defect at no charge. This warranty excludes normal wear. We will repair any merchandise manufactured by us, if possible, regardless of origin of damage, at normal repair rates. A complimentary gold-filled or silver chain accompanies each Stamper necklace, ankle bracelets and chain bracelets. Also, Stamper's post earrings have 14k or surgical steel (white) posts and nuts. For stones: We guarantee our mountings against defect in workmanship. After wearing, we reserve the right to inspect the mounting to determine if there is a manufacturing defect. If a manufacturing defect is found, we will replace the stone at no charge. Warranty does not cover shipping to and from factory.