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Customer Service
Secure Online Ordering
Ordering By Phone
Ordering Without a Credit Card
International Orders
Returns and Exchanges
Warranty Information
Item Availability and Backorders
Shipping Methods
Privacy Policy
Pricing
Custom Diamond Settings
Frequently Asked Questions About Our Jewelry
Secure Online
Ordering
Your order is sent to us in encrypted format. Our online catalog's secure order form utilizes an encryption technology known as SSL, or Secure Server Layer. Order form information like your name, credit card billing address, shipping address and credit card number is coded (encrypted), then sent to our secure server -- the only machine with the correct "key" to decode the encrypted information. SSL's excellent security and effectiveness has been proven over years of worldwide use. To confirm the secure status of our "Secure Order Form" page, click your browser's "Security" button after selecting "Checkout." The "Secure Order Form" page containing your private information will be encrypted upon your selecting "Submit" to complete the order. Our online catalog is secured by GeoTrust®. All information sent to us using our online catalog is protected with 128 bit encryption. To confirm that our order form pages are secure, the URL will start with "https:"
Email us if you have any questions. This site is maintained by
Black Hills Gold Outlet
1601 Mount Rushmore Road #3-171
Rapid City, SD 57701-4588
800-334-3613
605-348-5536
Email: gold@goldoutlet.com
Ordering By Phone
Customers within the U.S. may order by phone by calling 800-334-3613
or 605-348-5536 during regular business hours. We accept MasterCard,
Visa and Discover credit cards. Your current credit card billing address
is required as part of our verification process. Shipment to an address
other than the billing address is available upon request for approved
domestic orders. Phone orders received before 5 p.m. Mountain Time are
processed the same day. Shipping time depends on shipping method used
and item availability.
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Ordering
Without A Credit Card
Call 1-800-334-3613 during regular business hours
Or
email gold@goldoutlet.com to confirm item numbers, prices, shipping costs, and other vital information. See our Shipping Methods section on this page for cost and delivery times.
Also, you may look up the item(s) you would like on our web site and print a copy (or copies) of those web page(s). After confirming shipping method and cost with us, you can send this information and a money order or certified check for the total, including shipping, to:
Black Hills Gold Outlet
ATTN: Orders
1601 Mount Rushmore Road #3-171
Rapid City SD 57701-4588
Orders received with personal checks will not be shipped until the check
clears. You can confirm your order via telephone, fax or email. Sorry,
we do not ship orders C.O.D.
International
Orders
For your protection, we do not accept international orders using our
online order form. For orders outside of the United States of America
and its territories, please fax your order to us at 605-348-9590. Please
include the following information, including the credit card holder's
valid signature -- very important; we cannot process an order without
a valid signature.
Name -- Exactly as it is imprinted on your VISA, MasterCard or Discover
credit card
Billing Address -- Address where you receive your credit card billing
statement, needed for credit card approval
Credit Card Number and Expiration Date
Your authorized signature
Daytime Telephone Number
Email Address
Shipping Address -- For our customer's protection, we can ship international orders to the billing address only. Your order will be delayed if the shipping address provided does not match the billing address exactly.
Item number(s) and price(s) as shown on our web site (will be confirmed
via email before processing)
We ship international orders using United States Postal Service Priority Mail International. Cost is approximately $10.00-$14.00US for most orders. After we receive your order information and credit card authorization, we will contact you via email with your order total and expected shipping date.
We accept only MasterCard, Visa or Discover credit cards as payment
for international orders. Import taxes, duties and other charges specific
to the destination country are the responsibility of the customer and
are not included in the order total.
Returns and
Exchanges
To continue offering our customers such consistently low prices on the
best Black Hills Gold, there are no returns after 30 days from shipping
date. A copy of the original invoice that came with your order and the
reason for the return must accompany the return.
Items may only be returned
-- for a full exchange credit towards another item, less shipping,
or
-- a cash or credit card refund less a 10% restocking charge and shipping.
Sorry, no returns on mother's jewelry or special order items except
under the terms of the manufacturer's lifetime warranty.
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Warranty Information
Each manufacturer has its own limited lifetime warranty and that information
is enclosed with each item sold. Here are the written warranties for
Landstrom's and South Dakota Gold:
Landstrom's Statement of Authenticity and Limited Lifetime Guarantee
Landstrom's Original Black Hills Gold Creations warrants its products
against defects in materials and workmanship. Modifications performed
by any jeweler other than Landstrom's Original Black Hills Gold Creations
will void the Landstrom's warranty. Modifications include, but are not
limited to, the refinishing of leaves, the addition of diamonds and
other precious stones, re-sizing of rings, and replacement of clip earrings
with posts. Landstrom's does not warrant items added to jewelry; for
example, complimentary gold-filled chains, earring backs, bolos, etc.
Visible apparent product abuse shall also void the Landstrom's warranty.
Such abuse may be the result of physical destruction or exposure to
damaging chemicals. Prolonged normal wear is not covered under the limited
warranty. Landstrom's reserves the right to determine if the warranty
is valid or void due to the abuse or neglect of the product. Should
the jewelry need repair, please include the jewelry with your name,
address, telephone number and reason for repair. Landstrom's will send
an estimate within 10 working days. Every piece of Landstrom's jewelry
is stamped with the symbolic "L," our registered trademark.
South Dakota Gold Company's Warranty to You
The South Dakota Gold Company honors the traditions of the Black Hills
gold Jewelry industry, producing Authentic Black Hills Gold Jewelry
with hundreds of items of the finest quality and detail. Each piece
warranted against defects in workmanship and manufacturing for the life
the product (gemstones, gold plated and gold filled items are excluded).
South Dakota Gold Company reserved the right to examine jewelry to determine
cause of damage, and has the option of repairing or replacing jewelry
that is found to be defective. Any modification of Authentic Black Hills
Gold Jewelry designs voids all warranties.
Be sure to look for the South Dakota Gold Company's "pick &
shovel" trademark to assure you receiving Authentic Black Hills
Gold Jewelry manufactured by the South Dakota Gold Company.
Our "Grandpa Grape" logo will be proudly displayed in every
jewelry box you receive to also assure you of receiving a quality piece
of Black Hills Gold Jewelry from the South Dakota Gold Company.
Item Availability
and Backorders
Our most popular items are usually ready to ship within 48 hours. Some items are made to order and take 8 to 10 working days to ship. Holidays, Saturdays and Sundays are not considered working days by UPS are not used in calculating shipping time. Many ring styles are not manufactured in every available size, so rings may be sized to meet your request. If you would like a ring that has not been sized, please specify this when you are ordering. Your ring order may take up to 15 working days longer to allow for casting and manufacture of your requested size. Regardless of ring size, you will be contacted if any items from your order are backordered and not expected to ship within four working days of your original order date.
Shipping Methods
Our standard shipping methods for domestic orders within the contiguous 48 states are UPS and United States Postal Service Priority Mail for addresses using post office boxes. Orders to APO and FPO addresses are shipped using US Postal Service. Cost: US Postal Service Priority Mail $5.00 (2 to 5 days, depending on address), US Postal Service Express Mail $18.00 (1 or 2 days depending on address), UPS 2nd Day Air approximately $12.00 - $16.00, UPS Next Day Air approximately $28.00 - $36.00. UPS shipment prices are determined by address, with those located nearer the Black Hills of South Dakota costing less than those located farther away. Saturdays and Sundays are not considered by UPS as shipping days for regular shipments. Please call if you would like your order delivered on Saturdays using UPS or if you would like us to send your order via another shipper. When your valid online order is shipped, you will receive a tracking or delivery confirmation number via email.
Privacy Policy
Your personal information is used by the Black Hills Gold Outlet only. We will not sell or distribute your information to other companies. Your payment information is kept confidential. We will keep you updated with our own special offers by U.S. mail and email only a few times a year. We refuse to engage in unsolicited, bulk emailing or "spamming."
Pricing
We try to ensure that the items, descriptions and prices displayed on
our web site are current and correct, however, errors do occur. We reserve
the right to correct errors at any time and without notice. Prices are
subject to change without notification.
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Custom Diamond
Settings
We will, when possible, customize standard ring styles to accomodate non-standard shapes and sizes of diamonds. These are non-returnable, special order items. We no longer manufacture one-of-a-kind, one-off designs -- we only the modify existing styles to accomodate different stone options.
Our
diamond supplier: Diamonds used for our customized settings are
obtained through our supplier, Eugene Biro Corp. During our twenty-eight
years in the jewelry business, we have found no one better at consistently
providing the highest quality diamonds for an excellent price. Additionally,
the Cut of Biro's diamonds make them an exceptional value -- diamonds
from other suppliers documented with the same Clarity, Color and Carat
weight normally will not match Biro's brilliance because of its superior
cutting. For education and information about diamonds and diamond grading,
check out the exceptional pages contained in Biro's web site, Eugene
Biro Corp.'s Diamond Encyclopedia.
Turnaround time: Most of the standard diamond engagement and wedding rings are manufactured on a "made-to-order" basis, as are the customized styles with optional diamonds. Please allow about 10 working days or two weeks for completion of your customized ring.
Diamond Maintenance: We strongly recommend having your ring's setting
and prongs regularly inspected by a reputable local jeweler. Regular
inspections twice a year will help prevent stone loss due to wear and
tear, damage from accidental impacts and other possible causes.
Custom engagement rings and wedding sets made with optional diamond
choices are sold with their own documentation, including diamond specifications,
ring description and replacement value for insurance purposes. This
value is formulated by our own GIA graduate gemologist. We recommend
insuring your jewelry for this value to protect yourself in the event
that your jewelry is lost, stolen or damaged in some way. Because our
selling price is lower than most retail Black Hills Gold stores, please
use the documented value for your insurance. Our low selling price may
not be enough to cover replacement should you decide to purchase a replacement
from another retail store or if industry pricing changes.
Frequently
Asked Questions About Black Hills Gold Jewelry
What
makes a piece of jewelry Black Hills Gold? It has the unique traditional
design comprised of pink and green gold leaves, gold grape clusters
and vines and it must, by law, be manufactured in the Black Hills of
South Dakota.
How do they make the green and pink-colored gold? Pure 24 karat
yellow gold is alloyed with silver to create the vibrant green, and
is alloyed with copper to make the dazzling pink. The resulting alloy
is a more durable 12 karat gold.
Will the color of my Black Hills Gold leaves fade or rub off when
I clean them? Absolutely not! The leaves are solid gold.
What karat is Black Hills Gold? Nearly all pieces, regardless
of manufacturer, are comprised of 10 karat yellow gold (ring shanks,
pendant and earring bases), 12 karat pink and green gold (leaves, roses,
hearts, butterflies etc..), 14 karat gold earring posts and complimentary
gold-filled (1/20 12 karat) 18" chains for pendants. A few select wedding
sets are made with 14 karat gold shanks.
To see how Black Hills Gold is made, check out our Making
Black Hills Gold page.
What is encrusting? Used to decorate jewelry, encrusting is a
process that has been practiced for centuries. As it applies to our
customized mens rings, the onyx to be decorated will have grooves made
in the desired design. These grooves are wider at the bottom and narrower
near the surface, like an inverted "V." 24 karat gold, which
is softer than alloyed gold and very malleable, is then pressed into
the grooved design and smoothed using special tools.
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