FAQ'S About Ordering
Q. When will my order ship?
A. Each item will have an expected ship time from the order date. "FAST ITEMS," "SHIPS-3WEEKS," and "SHIPS-4WEEKS" are the ship times displayed on each product page, during checkout and on your order confirmation email. Mondays - Fridays, minus weekends or holidays, are considered business days.
Q. What does "SHIPS-4WEEKS" mean in the item description?
A. Items with the shipping note "SHIPS-4WEEKS" in the description are Made-to-Order, NON-RETURNABLE styles and ship about 4 weeks after they are ordered. These styles are not part of the manufacturer's current product line, but our customers at Black Hills Gold Outlet can still order them and have them specially made. Customer's payment card is charged immediately after we receive the order. Even though they are non-returnable items, the limited lifetime warranty against manufacturer defects is still included with every Black Hills Gold jewelry item sold on our site.
Q. What does "SHIPS-3WEEKS" mean in the item description?
A. Items with the shipping note "SHIPS-3WEEKS" in the description take about three weeks to manufacture, and ship about 3 weeks after they are ordered. Customer's payment card is not charged until the order is shipped.
Q. What does "FAST-ITEM" mean in the item description?
A. Items with the shipping note "FAST-ITEM" in the description are ready to ship about 4 to 8 business days after they are ordered. Customer's payment card is not charged until the order is shipped.
Q. Do you have printed catalogs?
A. Unfortunately we no longer offer printed materials by mail.
Q. Do you have a physical store in Rapid City, SD?
A. No. In 2003, we closed the doors to our last physical store and changed to an Internet-only business model. The lower overhead has allowed us to continue offering low prices on the best Black Hills Gold jewelry.
More information can be found on our Shipping, Returns and Warranty page
FAQ'S About Repairs
Q. Do you offer engraving?
A. Sorry, no. We don't provide engraving services.
Q. I recently purchased a Black Hills Gold item from Black Hills Gold Outlet, online at www.goldoutlet.com. I think it has an imperfection or may need warranty work -- What should I do?
A. If you purchased the item from us AND have your original invoice, please call us at 605-348-5536 or use the form on our Contact Us page to request a Return Authorization and further instructions.
Q. I have lost one of my earrings. How do I get a replacement?
A. You may browse our website to find the closest match to your remaining earring, or if you know the manufacturer and style number from your original purchase, use that information. If you don't know manufacturer or item number information, you can examine the back of the earring and find the maker's mark of the manufacturer. Due to its small size, this may require magnification to see clearly. Then, you can include this information using the form on our Contact Us page or call 605-348-5536.
Q. I have a Black Hills Gold item NOT purchased from Black Hills Gold Outlet that needs repair. Where do I send it for repair?
A. Please contact the main Black Hills Gold jewelry factory in the industry -- the Mount Rushmore Gold Factory in Rapid City, SD. They currently manufacture Landstrom's, Mount Rushmore Gold, and the former Coleman line of Black Hills Gold, and they perform warranty and non-warranty repairs.
FAQ'S about Black Hills Gold Jewelry
Q. What makes a piece of jewelry Black Hills Gold?
A. It has the unique traditional design comprised of pink and green gold leaves, gold grape clusters and vines and it must, by law, be manufactured in the Black Hills of South Dakota.
Q. How is the green and pink-colored gold made?
A. Pure 24 karat yellow gold is alloyed with silver to create the vibrant green, and is alloyed with copper to make the dazzling pink. The resulting alloy is a more durable 12 karat gold.
Q. What karat is Black Hills Gold jewelry?
A. Nearly all pieces, regardless of manufacturer, are comprised of 10 karat yellow gold (ring shanks, pendant and earring bases), 12 karat pink and green gold (leaves, roses, hearts, butterflies etc..), 14 karat gold earring posts and complimentary gold-filled (1/20 12 karat) 18" chains for pendants. A few select wedding sets are made with 14 karat gold shanks. Pieces incorporating silver use only high-quality sterling silver.
Q. Who makes Black Hills Gold jewelry?
A. While there may be other companies making this unique jewelry, we feature only these best-quality companies in our store: Landstrom's Original Black Hills Gold Creations, Mt Rushmore Black Hills Gold, and designs from the former Coleman Company.
Q. Is Black Hills Gold Outlet a manufacturer?
A. No, we are an independently-owned, online-only retail store featuring all the major Black Hills Gold manufacturers. Our history began with a traditional store in 1976, continued through 2003 with several retail stores in multiple Black Hills locations. We created our first online store in 1997, and we have continued since 2003 as an online-only store. We are celebrating our 20th year on the World Wide Web!
Q. I have a design idea - Does Black Hills Gold Outlet make custom jewelry from scratch?
A. At this time, we don't produce custom designs from scratch or modify existing styles. The only customized products we offer are wedding sets with bigger diamond sizes and better grades than those available as standard from the factory. You can check them out at our Customized Landstrom's Wedding Sets page.