FAQ'S About Ordering
Q. When will my order ship?
A. Items without a special shipping note in the description are usually ready to ship within 3 to 4 business days after the order is placed. Mondays - Fridays, minus weekends or holidays, are considered business days.
Q. What does "SHIPS-4WEEKS" mean on my order?
A. Items with the shipping note "SHIPS-4WEEKS" in the description are Made-to-Order, NON-RETURNABLE styles and ship about 3 to 4 weeks after they are ordered. These styles are not part of the manufacturer's current product line, but our customers at Black Hills Gold Outlet can still order them and have them specially made. Customer's payment card is charged immediately after we receive the order. Even though they are non-returnable items, the limited lifetime warranty against manufacturer defects is still included with every Black Hills Gold jewelry item sold on our site.
Q. What does "SHIPS-2WEEKS" mean on my order?
A. Items with the shipping note "SHIPS-2WEEKS" in the description take about two weeks to manufacture, and ship about 2 weeks after they are ordered. Customer's payment card is not charged until the order is shipped.
More information can be found on our Shipping, Returns and Warranty page
FAQ'S about Black Hills Gold Jewelry
Q. What makes a piece of jewelry Black Hills Gold?
A. It has the unique traditional design comprised of pink and green gold leaves, gold grape clusters and vines and it must, by law, be manufactured in the Black Hills of South Dakota.
Q. How is the green and pink-colored gold made?
A. Pure 24 karat yellow gold is alloyed with silver to create the vibrant green, and is alloyed with copper to make the dazzling pink. The resulting alloy is a more durable 12 karat gold.
Q. What karat is Black Hills Gold jewelry?
A. Nearly all pieces, regardless of manufacturer, are comprised of 10 karat yellow gold (ring shanks, pendant and earring bases), 12 karat pink and green gold (leaves, roses, hearts, butterflies etc..), 14 karat gold earring posts and complimentary gold-filled (1/20 12 karat) 18" chains for pendants. A few select wedding sets are made with 14 karat gold shanks. Pieces incorporating silver use only high-quality sterling silver.
Q. Who makes Black Hills Gold jewelry?
A. While there may be other companies making this unique jewelry, we feature only these best-quality companies in our store: Landstrom's Original Black Hills Gold Creations, Mt Rushmore Black Hills Gold, and designs from the former Coleman Company.
Q. Is Black Hills Gold Outlet a manufacturer?
A. No, we are an independently-owned, online-only retail store featuring all the major Black Hills Gold manufacturers. Our history began with a traditional store in 1976, continued through 2003 with several retail stores in multiple Black Hills locations. We created our first online store in 1997, and we have continued since 2003 as an online-only store. We are celebrating our 20th year on the World Wide Web!
Q. My Black Hills Gold needs repair. How do I get this done?
A. A warranty may apply, so contacting the manufacturer of your item is the first step. For Landstrom's, Mount Rushmore Gold and Coleman items, you may contact the retail shop at the factory by calling 605-343-7099. They will give you instructions for sending it to them. Once it's received, they will inspect the piece to determine the issue and whether the lifetime warranty applies. An estimate for repairs (if applicable) will be provided before performing any work. A replacement may even apply.
Q. I have a design idea - Does Black Hills Gold Outlet make custom jewelry from scratch?
A. At this time, we don't produce custom designs from scratch or modify existing styles. The only customized products we offer are wedding sets with bigger diamond sizes and better grades than those available as standard from the factory. You can check them out at our Customized Landstrom's Wedding Sets page.
Q. Do you have printed catalogs?
A. Unfortunately we no longer offer printed materials by mail.